Language Assistance Services and Alternate Formats
We provide free language services to help communicate with us. We offer interpreters, letters in other languages, and letters in other formats like large print. To get help, please call toll-free 1-888-696-9637, press 0. TTY 711. We are available Monday through Friday, 8 a.m. to 5 p.m. ET.
SPANISH: Tiene derecho a obtener ayuda e información en su idioma sin costo alguno. Para solicitar un intérprete, llame al 1-888-696-9637 y presione el cero (0). TTY 711
CHINESE: 您有權利免費以您的母語得到幫助和訊息。洽詢一位翻譯員,請撥 電話 1-888-696-9637,再按 0。聽力語言殘障服務專線 711
GERMAN:Sie haben das Recht, kostenlose Hilfe und Informationen in Ihrer Sprache zu erhalten. Um einen Dolmetscher anzufordern, rufen Sie die Nummer 1-888-696-9637 an und drücken Sie die 0. TTY 711
PENNSYLVANIAN DUTCH: Du hoscht die Recht fer Hilf unn Information in deine Schp rooch griege, fer nix. Wann du en Iwwesetzer hawwe witt, kannscht du 1-888-696- 9637 uffrufe, dricke 0. TTY 711
BURMESE: သင့်ဘာသာစကားဖြင့် အကူအညီနှင့် အချက်အလက်များကို အခကြေးငွေမယူဘဲ ရယူပိုင်ခွင့်ရှိသည်။ တောင်းဆိုရန်
စကားပြန်၊ 1-888-696-9637 ကိုခေါ်ဆိုပါ၊ 0. TTY 711 ကိုနှိပ်ပါ။
ARABIC:
لك الحق في الحصول على المساعدة و المعلو مات بلغتك دون تحمل أي تكلفة . لطلب متر جم
711 (TTY) فوري، اتصل بالر قم [7369-696-888-1 واضغط على0 .الھاتف النصي
KOREAN: 귀하는 도움과 정보를 귀하의 언어로 비용 부담없이 얻을 수 있는 권리가 있습니다. 통역사를 요청하기 위해서는 1-888-696-9637 로 전화하여 0 번을 누르십시오. TTY 711
VIETNAMESE: Quý vị có quyền được giúp đỡ và cấp thông tin bằng ngôn ngữ của quý vị miễn phí. Để yêu cầu được thông dịch viên giúp đỡ, vui lòng gọi 1-888-696-9637, bấm số 0. TTY 711
FRENCH: Vous avez le droit d'obtenir gratuitement de l'aide et des renseignements dans votre langue. Pour demander à parler à un interprète, appelez le 1-888-696-9637 et appuyez sur la touche 0. ATS 711.
JAPANESE: ご希望の言語でサポートを受けたり、情報を入手したりすること ができます。料金はかかりません。通訳をご希望の場合は、 1-888-696-9637 までお電話の上、0 を押してください。TTY 専用 番号は 711 です。
DUTCH: U heeft het recht om hulp en informatie in uw taal te krijgen zonder kosten. Om een tolk aan te vragen, bel 1-888-696-9637, druk op 0. TTY 711
TAGALOG: May karapatan kang makatanggap ng tulong at impormasyon sa iyong wika nang walang bayad. Upang humiling ng tagasalin, tumawag sa 1- 888-696-9637, pindutin ang 0. TTY 711
RUSSIAN: Вы имеете право на бесплатное получение помощи и информации на вашем языке. Чтобы подать запрос переводчика позвоните по телефону 1-888-696-9637 и нажмите 0. Линия TTY 711
PANJABI: ਤੁਹਾਡੇਕੋਲ ਆਪਣੀ ਭਾਸ਼ਾ ਿਵੱਚ ਸਹਾਇਤਾ ਅਤੇਜਾਣਕਾਰੀ ਮੁਫ਼ਤ ਪ�ਾਪਤ ਕਰਨ ਦਾ ਅਿਧਕਾਰ ਹੈ| ਦੁਭਾਸ਼ੀਏ ਲਈ 1-888-696-9637 ਫ਼ੋਨ ਨੰ ਬਰ ਟੀਟੀਵਾਈ 711 ਤੇ ਕਾੱਲ ਕਰੋ, 0 ਦੱਬੋ|
HINDI: आपको बिना किसी कीमत के अपनी भाषा में सहायता और जानकारी प्राप्त करने का अधिकार है। एक अनुरोध करने के लिए
दुभाषिया, 1-888-696-9637 पर कॉल करें, 0 दबाएँ। टीटीवाई 711
CUSHITE: Kaffaltii alla afaan keessaniin odeeffannoo fi deeggarsa argachuuf mirga ni qabdu. Nama afaan hikuu argachuuf, lakkoofsa bilbilaa 1-888-696-9637 tiin bilbilaa. 0 Tuqii. TTY 711
ITALIAN: Hai il diritto di ottenere aiuto e informazioni nella tua lingua gratuitamente. Per richiedere un interprete, chiama 1-888-696-9637 e premi lo 0. Dispositivi per non udenti/TTY: 711
UKRANIAN: У Вас є право отримати безкоштовну допомогу та інформацію на Вашій рідній мові. Щоб подати запит про надання послуг перекладача, задзвоніть на 1-888-696-9637, натисніть 0. TTY 711
ROMANIAN: Aveți dreptul de a obține gratuit ajutor și informații în limba dumneavoastră. Pentru a cere un interpret, sunați la 1-888-696-9637, apăsați pe tasta 0. TTY 711
Nondiscrimination Notice and Access to Communication Services
American Health Network, part of Optum does not discriminate on the basis of sex, age, race, color, national origin, or disability. Free services are available to help you communicate with us. Such as, letters in other languages, or in other formats like large print. Or, you can ask for an interpreter. To ask for help, please call the toll-free number 1-888-696-9637. TTY 711. If you think you weren’t treated fairly because of your sex, age, race, color, national origin, or disability, you can send a complaint to:
Optum Civil Rights Coordinator 11000 Optum Circle
Eden Prairie, MN 55344
Email: Optum_Civil_Rights@Optum.com
If you need help with your complaint, please call the toll-free number 1-888-696-9637. TTY 711. You must send the complaint within 60 days of when you found out about the issue.
You can also file a complaint with the U.S. Dept. of Health and Human services.
Online https://ocrportal.hhs.gov/ocr/portal/lobby.jsf
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.
Phone: Toll-free 1-800-368-1019, 800-537-7697 (TDD)
Mail: U.S. Dept. of Health and Human Services. 200 Independence Avenue, SW Room 509F, HHH Building Washington, D.C. 20201