It's safe to get the care you need
AHN is working hard to prevent the spread of COVID-19 at our offices while still making sure you get the care you need when you need it. In this video, Dr. Mark Benson, our chief medical officer, shares why it’s so important to get timely medical care.
Welcoming you to our practices safely
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Hi, I'm Dr. Mark Benson. We want you to know that your health and safety are our extremely important
to us, and we remain here for you.
We want to assure you that we're carefully monitoring the COVID-19 situation and that it's safe to come
and see your health care provider. Many people are avoiding important health care over fear for
contracting the virus.
Nationally, there has been significant harm to patients due to the delay in seeking care. In fact, the
impact can be greater than the impact of COVID infection itself. Cancer diagnoses are occurring at later
stages and we have seen heart attacks and strokes occur outside of the health care system.
Complications from diabetes have gone unchecked.
The fact is that our practices are adhering to CDC, state and local guidelines and requirements.
Our offices are some of the safest public places where you can be because we've implemented safety
protocols like thorough sanitization between every patient visit and all staff members wearing
appropriate protective personal equipment when caring for patients.
We're taking every measure to prevent the spread of COVID-19 and to make sure our patients, as well
as our employees, are comfortable with several different ways we can deliver and receive care. Things
like video visits, a free live nurse hotline and curbside check-ins.
With everything going on, it's easy to find ourselves anxious, stressed or even depressed, so we began
our Wellness Starts Within initiative as a means to provide our patients with helpful tools, resources and
seminars to better their daily wellness. For more information, you can visit WellnessStartsWithin.com
where you can learn more.
We're making it safe to get the care you need, whether that's in-person or virtually - so just talk to
your provider. We are grateful to have you as a patient and we want to help you live your healthiest life!
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Come alone, if possible
We are limiting visitors to help maintain social distancing — one caretaker, parent or guardian per patient.
Call and wait outside
When you arrive for your visit, call our office and check in from your car. Please wait there or outside until we let you know your exam room is ready. This will help limit exposure to COVID-19.
Bring your insurance card
Please have your insurance card handy when you check in so we can update your information by phone.
Get a temp check
We’ll check your temperature at the door and ask a few screening questions.
Wear a mask
For your safety, masks are required at all times inside our office. Please make every effort to bring one. If you don't have a mask, we'll give you one when you enter.
Sanitize your hands
You’ll get a pump of hand sanitizer when entering and exiting our office.
Ready for your first visit?
Our checklist will help you to prepare.
We understand that these are uncertain times and that there is currently no cure for COVID-19. But by taking these proactive steps, we’re still able to provide the care you need in the safest way possible.
Welcome back. We look forward to seeing you.
Please note: If you are uninsured or a self-pay patient, you have the right to request a good faith estimate of expected charges prior to receiving services. To speak with a financial counselor, please call 1-317-387-7667 or 1-877-590-0397.
